Bond Back Guarantee

We are committed to providing the best value for our rental clients and so confident of our premium cleaning services we guarantee your bond return. The following policies outline how we achieve that, and what the specific terms of our vacate cleaning are.

This policy and guarantee does not invalidate your statutory consumer rights.

Price Quotes

Rental vacate cleaning services provided by Tip Top Clean Works are charged on an up-front quote basis. Regardless of the time taken to complete your vacate clean, you will not be charged more than the agreed quote.

Additional services not included in our standard vacate clean package, such as garden or carpet steam cleaning, will be charged at their own rate. Such additional services will not be charged without your request and agreement.

Our quotes are valid for 30 days. A quote may be rendered invalid if a property is discovered on arrival to not align with the clients description of size or scope. If an excessive amount of rubbish or personal belongings have been left at the property and require to be moved so the house can be cleaned, this removal may be charged at our standard hourly rate, or we may refuse to include the area obscured by rubbish in our cleaning guarantee. Any area that contains an undisclosed hazard, such as exposed electrical fittings, residue of drug manufacture or biohazardous substances, will not be included in our cleaning guarantee.

If access to the property is not available at the time agreed for the cleaning service and is not provided within a reasonable amount of time, the service may be cancelled or postponed to another date with an additional $50 fee applying.

Bond Return Guarantee

Tip Top Clean Works guarantees no part of your bond will be withheld to clean an area that was included, either as standard or by special agreement, in your vacate cleaning service. If any such area does require additional cleaning after your exit inspection, we will return to rectify it free of charge.
We work proactively with your property manager to meet the cleaning standard required, and can provide a statement certifying our service provision to professionally clean your rental property with detailed inclusions.

This guarantee is valid for three (3) days after the completion of service.
This guarantee may be rendered invalid where a hired or private individual has accessed the property after completion of service to carry out maintenance works, inhabit or use the property for more than a short period of time.

Payment

Tip Top Clean Works may ask clients to provide payment upfront for end of lease cleaning services.
Due to the nature of vacate property cleans where the tenant is leaving the property and will not be available at the address in the future, pursuing outstanding debts poses a risk and unnecessary burden to operation of our cleaning service.

Billing details and payment options will be communicated to you upon confirmation of booking, and payment must be made in full and verified before the commencement of service.